Skip to content
Hypamoon
Works in Claude, ChatGPT and Copilot Start free

Service desk

Connect Zammad to Hypamoon

Yes. Zammad has a public, versioned API and you create the key yourself, so your chat can write the adapter.

Open

The check

Three questions about the API of Zammad, answered from its own docs.

Public API docs
Yes. Public REST API documentation. Read the docs
A key you create yourself
Yes. Each user can create several access tokens in their user preferences; an admin can switch this method off. docs.zammad.org
Versions or a changelog
Yes. The API is versioned in the path (/api/v1), and Zammad publishes documentation per release. docs.zammad.org
How it signs in
An access token from your user preferences in the Authorization header, OAuth 2.0 for third-party apps, or HTTP Basic (Zammad advises against it).
Webhooks
Yes. It can tell your app when something changes. admin-docs.zammad.org
Hosting
Cloud and self-hosted

Your own support overview on Zammad, for your team and your customers.

  • Tickets, articles, customers and organizations from Zammad.
  • AI that sorts new tickets by urgency and drafts a reply for you to approve.
  • A screen for the team and a weekly email for you.

Ask your chat

Answers straight from your Zammad data, in Claude or another chat with the full Hypamoon connection.

  • Which tickets have been waiting for a reply for more than two days?
  • Which customers opened the most tickets this month?

When something happens

Zammad sends a webhook to your app, and the app asks AI what happens next.

  1. When

    A trigger in Zammad fires for a new ticket.

    AI decides

    AI reads the ticket, decides how urgent it is and drafts a first reply.

    Then

    The draft is added to the ticket as an internal note.

    Ask for an approval step, and you check it first

A screen for your team or customers

An app on your own address, with sign-in, on top of the same Zammad data.

  • For your customers

    Customers sign in and see the status of their own tickets.

Add Hypamoon

Text messages, email, phone, payments and agents run in the same project as the adapter.

  • Agent on a schedule

    Every morning, an agent emails the team lead the tickets that wait longest.

Zammad stays the core: your chat builds the rest on its API, as an adapter plus an app and agents in your Hypamoon project. Reading starts after you click Allow in the portal. Every change an agent or a chat makes in Zammad waits for your approval, one call at a time. How adapters work

Good to know

  • Your adapter uses a fixed key: you paste it once in the Hypamoon portal, never in the chat, and it only goes to the API host you allow.
  • Zammad runs as hosted Zammad or on your own server; a self-hosted installation must be reachable over HTTPS from the internet.
  • Webhooks are sent from triggers or scheduler jobs, and you can sign them with a token.

Try it in your chat

Fill in what to read and write, and send it.

Say this in your chat

Build the Hypamoon recipe build-an-adapter for Zammad. API docs: https://docs.zammad.org/en/latest/api/intro.html. Read: [what]. Write: [what, or nothing].

Open in Claude

In Claude, or another chat with the full Hypamoon connection; adapters are not in ChatGPT yet. You paste the key in the portal, never in the chat. The full recipe

Sources

Checked on 7 November 2026.

Zammad is a name of its owner, used here only to describe the software. This page is not an official integration and Hypamoon has no partnership with Zammad. Found something that changed? Tell us at support.

More in service desk

All 1094 tools

Tool not listed? Ask the chat to check its API.

The same three checks work for any software. Your chat reads the vendor's own docs and tells you what it found.

Say this in your chat

Check if [software] has an open API that a Hypamoon adapter can use: public API docs, a key or token I can create myself without asking the vendor, and versions or a changelog. Link the pages you used.

Open in Claude Open in ChatGPT

Fill in the name of your software. Checking needs no connection to Hypamoon.

Ready to connect Zammad?

Connect your chat once, then ask it to build the adapter.

Start free

Works in Claude, ChatGPT and Copilot. Add to Claude Add to ChatGPT Add to Copilot