--- title: "Kustomer API: connect it to your AI chat ยท Hypamoon" description: "The Kustomer API is open, signs in with a bearer token and sends webhooks. What your AI chat can build with it on Hypamoon, with sources." url: https://hypamoon.com/connect-to/kustomer --- 1. [Connect to](https://hypamoon.com/connect-to) 2. Kustomer Service desk # Connect Kustomer to Hypamoon Yes. Kustomer has a public, versioned API and you create the key yourself, so your chat can write the adapter. Open ## The check Three questions about the API of Kustomer, answered from its own docs. **Public API docs**\ **Yes.** Public developer docs with a quickstart, API reference and event docs. [Read the docs](https://developer.kustomer.com/docs/get-started/quickstart) **A key you create yourself**\ **Yes.** An admin creates an API key under Settings, Security, API Keys and picks its roles. [developer.kustomer.com](https://developer.kustomer.com/docs/get-started/quickstart) **Versions or a changelog**\ **Yes.** Dated changelog, and the API is versioned under /v1. [developer.kustomer.com](https://developer.kustomer.com/changelog) **How it signs in**\ An API key from Settings, Security, API Keys, sent as a Bearer token to your org's API host. **Webhooks**\ **Yes.** It can tell your app when something changes. [developer.kustomer.com](https://developer.kustomer.com/docs/events/outbound-webhooks) **Hosting**\ Cloud ## Your own customer overview on Kustomer, next to the inbox your team already uses. - Customers, conversations and messages, straight from Kustomer. - AI that sorts new conversations by topic and urgency for the team. - A page for your customers and a weekly email for you. ### Ask your chat Answers straight from your Kustomer data, in Claude or another chat with the full Hypamoon connection. - Which conversations have waited longest for a reply? - What did customers ask about most this week? ### When something happens Kustomer sends a webhook to your app, and the app asks AI what happens next. 1. When A new conversation is created in Kustomer. AI decides AI reads it and decides the topic and how urgent it is. Then The team lead gets an email with the urgent ones. ### A screen for your team or customers An app on your own address, with sign-in, on top of the same Kustomer data. - For your customers Customers sign in and see the status of their open questions. ### Add Hypamoon Text messages, email, phone, payments and agents run in the same project as the adapter. - Agent on a schedule Every Friday, an agent emails you the top five topics of the week. Kustomer stays the core: your chat builds the rest on its API, as an adapter plus an app and agents in your Hypamoon project. Reading starts after you click Allow in the portal. Every change an agent or a chat makes in Kustomer waits for your approval, one call at a time. [How adapters work](https://hypamoon.com/docs/adapters) ### Good to know - Your adapter uses a fixed key: you paste it once in the Hypamoon portal, never in the chat, and it only goes to the API host you allow. - The roles of a key cannot be changed later; create a new key instead. Rate limits depend on your Kustomer plan. ## Try it in your chat Fill in what to read and write, and send it. Say this in your chat > Build the Hypamoon recipe build-an-adapter for Kustomer. API docs: https://developer.kustomer.com/. Read: \[what\]. Write: \[what, or nothing\]. [Open in Claude](https://claude.ai/new?q=Build%20the%20Hypamoon%20recipe%20build-an-adapter%20for%20Kustomer.%20API%20docs%3A%20https%3A%2F%2Fdeveloper.kustomer.com%2F.%20Read%3A%20%5Bwhat%5D.%20Write%3A%20%5Bwhat%2C%20or%20nothing%5D.) In Claude, or another chat with the full Hypamoon connection; adapters are not in ChatGPT yet. You paste the key in the portal, never in the chat. [The full recipe](https://hypamoon.com/r/build-an-adapter) ## Sources Checked on 7 November 2026. - [developer.kustomer.com/docs/get-started/quickstart](https://developer.kustomer.com/docs/get-started/quickstart) - [developer.kustomer.com/changelog](https://developer.kustomer.com/changelog) - [developer.kustomer.com/docs/events/outbound-webhooks](https://developer.kustomer.com/docs/events/outbound-webhooks) Kustomer is a name of its owner, used here only to describe the software. This page is not an official integration and Hypamoon has no partnership with Kustomer. Found something that changed? Tell us at [support](https://hypamoon.com/support#contact). ## More in service desk - [**Freshdesk** Open](https://hypamoon.com/connect-to/freshdesk) - [**Freshservice** Open](https://hypamoon.com/connect-to/freshservice) - [**Front** Open](https://hypamoon.com/connect-to/front) - [**Gorgias** Open](https://hypamoon.com/connect-to/gorgias) - [**Help Scout** Open](https://hypamoon.com/connect-to/help-scout) - [**Intercom** Open](https://hypamoon.com/connect-to/intercom) - [**LiveChat** Open](https://hypamoon.com/connect-to/livechat) - [**ServiceNow** Open](https://hypamoon.com/connect-to/servicenow) - [**TOPdesk** Open](https://hypamoon.com/connect-to/topdesk) - [**Trengo** Open](https://hypamoon.com/connect-to/trengo) - [**Zendesk** Open](https://hypamoon.com/connect-to/zendesk) - [**Zoho Desk** Open](https://hypamoon.com/connect-to/zoho-desk) - [**Zammad** Open](https://hypamoon.com/connect-to/zammad) - [**Watermelon** Open](https://hypamoon.com/connect-to/watermelon) - [**Tidio** Open](https://hypamoon.com/connect-to/tidio) - [**Crisp** Open](https://hypamoon.com/connect-to/crisp) - [**Freshchat** Open](https://hypamoon.com/connect-to/freshchat) - [**HappyFox Help Desk** Open](https://hypamoon.com/connect-to/happyfox) - [**Re:amaze** Open](https://hypamoon.com/connect-to/reamaze) - [**Chatwoot** Open](https://hypamoon.com/connect-to/chatwoot) - [**Lime Connect (Userlike)** Open](https://hypamoon.com/connect-to/lime-connect) - [**Groove** Open](https://hypamoon.com/connect-to/groove) - [**Superchat** Open](https://hypamoon.com/connect-to/superchat) - [**Planon** Closed](https://hypamoon.com/connect-to/planon) - [**Facilitor** Possible](https://hypamoon.com/connect-to/facilitor) - [**Spacewell** Possible](https://hypamoon.com/connect-to/spacewell) - [**Swept** Closed](https://hypamoon.com/connect-to/swept) - [**respond.io** Possible](https://hypamoon.com/connect-to/respond-io) [All 1094 tools](https://hypamoon.com/connect-to) ## Tool not listed? Ask the chat to check its API. The same three checks work for any software. Your chat reads the vendor's own docs and tells you what it found. Say this in your chat > Check if \[software\] has an open API that a Hypamoon adapter can use: public API docs, a key or token I can create myself without asking the vendor, and versions or a changelog. Link the pages you used. [Open in Claude](https://claude.ai/new?q=Check%20if%20%5Bsoftware%5D%20has%20an%20open%20API%20that%20a%20Hypamoon%20adapter%20can%20use%3A%20public%20API%20docs%2C%20a%20key%20or%20token%20I%20can%20create%20myself%20without%20asking%20the%20vendor%2C%20and%20versions%20or%20a%20changelog.%20Link%20the%20pages%20you%20used.) [Open in ChatGPT](https://chatgpt.com/?q=Check%20if%20%5Bsoftware%5D%20has%20an%20open%20API%20that%20a%20Hypamoon%20adapter%20can%20use%3A%20public%20API%20docs%2C%20a%20key%20or%20token%20I%20can%20create%20myself%20without%20asking%20the%20vendor%2C%20and%20versions%20or%20a%20changelog.%20Link%20the%20pages%20you%20used.) Fill in the name of your software. Checking needs no connection to Hypamoon. ## Ready to connect Kustomer? Connect your chat once, then ask it to build the adapter. [Start free](https://app.hypamoon.com/?mode=signup&utm_source=connect-to&utm_campaign=kustomer) Works in Claude, ChatGPT and Copilot. [Add to Claude](https://hypamoon.com/connect?via=connect-to~kustomer#claude) [Add to ChatGPT](https://hypamoon.com/connect?via=connect-to~kustomer#chatgpt) [Add to Copilot](https://hypamoon.com/docs/microsoft-copilot)